1. brutal honesty and consistent curiosity
2. if you are curious you can learn about everything from everybody.
3. granularity has a cost
4. happier your customers are the less you need to spend on support
5. prouder your customers are to associate with you brand, less you need to build on marketing
6. build a culture so good that people who are not good will leave on their own and people who are good will come on their own
7. build a great company so that when people copy you the world should become a better place
8. imperfect things that work is better than the perfect things that don't work
9. intelligence should be distributed
10. two monologues don't make a dialogue
11. connection is the core of communication

My Mind Map Entry Points